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Frequently Asked Questions

Covid-19: affect on production and orders

First of all we'd like to thank everyone who has placed an order and showed us their support in these strange times. We've been absolutely amazed with how strong your support is and how much it means for our company.

Unfortunately our production of especially the 25lamps have experienced serious delays. Kovac Family really wouldn't exist without our customers and followers, so if you have any questions about you order or would like to cancel, please send us an email. If you still want your lamp and think a little extra waiting time is fine, we will keep you updated on where your order is and do everything in our power to see to it that you are happy with your purchase.

Products

What does pre order mean?
All of our products are hand made by carpenters, as we decided to put quality first in our production. This means they take a little longer to make and therefore most of our products are sold out the minute they arrive at our headquarters. To speed up the process we started accepting pre orders, which basically mean you can book your product as it is being made and it will ship to you as soon as it's ready. The estimated shipping date is stated on the product page of the ones that are open for pre order.

How do I know which cord and plug to order for the 25Lamp?
First, decide whether you'd like a wall plug or a ceiling plug for your lamp. Then select the option for that plug based on where you live. In general, these are the plugs you should order for Europe, US or Asia.

Europe: Select the standard cord option in the color you'd like and then EU options for wall plug or ceiling plug, depending on where you want to install your lamp. Please make sure to check the images of our plugs on the product pages of the 25Lamps, to make sure our EU plug matches the ones you have in your home. If it doesn't, please select the no plug option as this probably means your sockets aren't EU standard. 

US: Select the US listed cord in the color you want and then the no plug option as we currently don't have US plugs available, you'll need to attach your own.

Asia (except for Japan): Select the standard cord in the color you prefer and then the no plug option. We currently don't have any plugs available for Asia so you will need to attach you own.

If you are still uncertain about which plug will fit in your home, check the plug images on the product pages of the 25Lamps and see which one matches the ones you already have in your home. If none of our options fit, select the no plug option, as you then will need to attach you own or have an electrician help you out. If you live in Japan, please contact us for options.

Is there a visual difference between the 25Lamp in ash and in birch?
These are both in a light wood tone, but the birch option is a little more pink in the tone whereas ash is a little more on the yellow side. The birch also has a somewhat more smooth surface, and ash has a bit more grain.

Will the 25Lamp be available in oak or in any darker wood tones again?
Since we started producing the 25Lamp, oak and walnut has been over exploited and the quality has declined. As sustainability is the core of out studio, we decided to discontinue the use of oak and walnut in our production and focus on finding more sustainable materials.

We will soon launch a brown vaxed version of ash, which will visually be similar to the oak. Hope you will like the brown waxed version!

 

Product care

The 25Lamp
Use a damp cloth to clean it and make sure to hold on to the socket when changing light bulbs. We recommend using 6W Philips dimmable LED light bulbs.

The 15Chair and 8Table
Rattan is a natural and very strong material, however with time it dries and can get sensitive. To avoid this we recommend using a soaking the rattan with water once a month using a spray bottle, then wiping away any excess water with a cloth and letting it dry. This will extend the longevity of your chair or table.

Should you want to give your furniture a little extra care we recommend dissolving soap flakes in lukewarm water and then apply the mixture on the back of the rattan. Wipe away any excess water using a cloth. 

Can the 15Chair be used outside?

Yes, but move it inside if it starts to rain. This is because we have chosen a glue that is plastic free and environmentally friendly, which could dissolve if it is exposed to too much rain. 

 

Orders

I placed a pre order, how will I know when it's ready to ship?
You'll receive a shipping confirmation once your product is on it's way, the estimate shipping date is provided on the product page of all products on pre order. 

I didn't receive an order confirmation, did my purchase go through?
If your order confirmation didn't arrive at once, give it a few hours and if you still haven't received it, please contact us, we're always happy to help.

 

Shipping & returns

For any questions regarding shipping and returns, please see our policy here. If this didn't answer your question, feel free to contact us and we'll get back to you as soon as we can.